H2GO - Cancellation & Refund Policy

H2GO Event Organisers

Please retain a copy of this policy for your records.

Effective from: 31 August 2026

1. Attendance Cancellation

Should you find yourself unable to attend H2GO, please notify our team at your earliest convenience.

Over 28 Days Prior to Kickoff

Options available to you:

Receive a total refund, excluding any standard administrative or processing charges.
Submit a request to give your spot to a qualified friend, pending our official review.

Between 14 and 28 Days Prior to Kickoff

Options available to you:

Reassign your registration to a new eligible attendee, contingent upon our confirmation.
Seek a pro-rated refund, provided solely at the discretion of the event management.

Under 14 Days Prior to Kickoff

Standard refunds are typically restricted during this late period.

We will try to facilitate a participant swap if a suitable replacement is presented to us.

Every change must be authorized by H2GO staff. Private or undocumented ticket exchanges are strictly prohibited.

2. Pregnancy, Pregnancy Loss & Postpartum Circumstances

H2GO is committed to creating an inclusive and supportive environment for female athletes throughout their sporting journey.

We recognise that pregnancy, pregnancy loss and the postpartum period can significantly affect an athlete's ability to train and compete, sometimes unexpectedly.

If you become pregnant after booking your H2GO entry, please contact us as soon as you feel comfortable doing so. We will work with you to find an appropriate solution rather than expecting you to lose your entry automatically.

Depending on circumstances and availability, we may offer:

Deferral to a future H2GO event;
Transfer of your entry to another eligible participant;
A refund, where transfer or deferral is not appropriate; or
Another reasonable arrangement agreed with you on a case-by-case basis.

If you experience pregnancy loss or another significant pregnancy-related circumstance that prevents participation, please contact us. We will approach these situations sensitively, confidentially and compassionately and will consider a refund, transfer or deferral wherever reasonably possible.

Following pregnancy, participants should return to physical activity at a pace appropriate to their individual circumstances and seek advice from their GP, midwife, physiotherapist or other suitably qualified healthcare professional where appropriate.

H2GO organisers and coaches cannot provide individual medical clearance or medical advice.

We will not routinely require proof of pregnancy or pregnancy loss in order to consider a request under this section. Where there is a genuine safety concern regarding participation, we may request appropriate professional guidance.

3. Injury or Illness

If you are unable to participate due to injury or illness, please contact us as soon as possible.

We will consider requests for transfer or deferral on a case-by-case basis, particularly where circumstances arise unexpectedly.

Any medical information shared with us will be treated sensitively and only used where necessary to manage your participation and the event safely.

4. Event Cancellation or Changes

H2GO reserves the right to cancel, postpone or substantially alter an event where circumstances outside our reasonable control make this necessary.

This may include, but is not limited to:

- Severe or unsafe weather conditions;

- Water quality or environmental concerns;

- Safety issues;

- Venue or access restrictions;

- Government restrictions;

- Emergency situations; or

- Other circumstances beyond the reasonable control of the organisers.

Where H2GO is cancelled, we will communicate the available options to participants as soon as reasonably practicable.

Where an event is postponed, your entry may normally be transferred to the rearranged event.

Where an event cannot be rearranged, any refund arrangements will be communicated to participants based on the circumstances and costs already incurred.

5. Weather & Water Conditions

As H2GO involves outdoor and potentially open-water activities, conditions may change.

Participant safety will always take priority over delivering the event exactly as planned.

The organisers may modify, shorten, postpone or cancel elements of the event where weather, water conditions or other environmental factors make participation unsafe.

Such changes do not automatically constitute a cancellation of the entire event.

Where reasonable, we will endeavour to provide an alternative activity or amended format.

6. Failure to Attend

If you choose not to attend the event and have not contacted us in advance, your entry will normally be considered forfeited and no refund will be due.

We strongly encourage participants to contact us as soon as they know they cannot attend, as we may be able to offer a transfer or alternative arrangement.

7. Entry Transfers

Any transfer of an H2GO entry must be approved by the organisers before the event.

The replacement participant must:

- Meet the relevant eligibility requirements;

- Complete any required registration information;

- Accept the H2GO event rules and terms; and

- Provide any information required for safe participation.

The original participant remains responsible for ensuring that the transfer is completed correctly until confirmation has been received from H2GO.

8. Our Approach

H2GO is built around participation, challenge, community and adventure.

We recognise that athletes can experience circumstances that are outside their control. While we cannot guarantee a refund or deferral in every situation, we will always aim to deal with requests fairly, reasonably and with compassion.

Where circumstances are exceptional, the organisers reserve the right to use discretion and agree an alternative arrangement that is reasonable for both the participant and H2GO.

If you are unsure whether your circumstances are covered by this policy, please contact us. We would always rather have a conversation than leave you feeling that you have no options.